Getting Customer Service quickly for urgent issue? | Community
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Getting Customer Service quickly for urgent issue?


Any tips or tricks for getting technical/customer support when it is urgent? Submitted ticket this morning and got an automated response but need it resolved by tomorrow.

3 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14840 replies
  • February 26, 2024

Hi @lisawhy Thanks for stopping by the community! Our support times are based on your account plan. If you’re on our Plus plan or higher, you can chat into our support team to receive help right away. 😀

We’re also happy to try to help answer questions in the community here!


  • Author
  • Explorer
  • 1 reply
  • February 26, 2024

We use typeform for a conference that has 1000 attendees to solicit feedback. Last time we did this security blocked us due to the number of responses hitting the server at the same time.

We were able to get whitelisted when we explained and provided the range of IP addresses. I’m trying to head this off before it happens.Without the Plus Plan, does that mean I’m just in a big fat queue? I have the IP addresses but need to explain to someone the situation.

 


Liz
Community Team
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  • Tech Community Advocate
  • 14840 replies
  • February 27, 2024

Hi @lisawhy With the plus plan, you have access to chat into support and receive help right away. Were you able to chat into our support team?


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