Getting Customer Service quickly for urgent issue?

Hi @lisawhy Thanks for stopping by the community! Our support times are based on your account plan. If you’re on our Plus plan or higher, you can chat into our support team to receive help right away. 😀

We’re also happy to try to help answer questions in the community here!

We use typeform for a conference that has 1000 attendees to solicit feedback. Last time we did this security blocked us due to the number of responses hitting the server at the same time.

We were able to get whitelisted when we explained and provided the range of IP addresses. I’m trying to head this off before it happens.Without the Plus Plan, does that mean I’m just in a big fat queue? I have the IP addresses but need to explain to someone the situation.

Hi @lisawhy With the plus plan, you have access to chat into support and receive help right away. Were you able to chat into our support team?