Having a problem with cancelling!

Hey @Nicked! Welcome to the Typeform Community. 

In case you're willing to cancel your plan, you can select the option "Cancel my subscription" from your Plan + Billing section:

Also, over here you'll find everything about how to do that, including how it may affect certain forms and data. 

Do you mind sharing why you’re thinking about dropping your paid plan? We'd appreciate the feedback! :)

I have the same problem right now, i can´t see the button for cancel the subscription. 

I’ve been trying to cancel all day today (my billing period refreshes tomorrow) but the ‘downgrade to free’ process just keeps timing out without actually cancelling! There seems to be an issue with the form. Can someone please assist?

@hannah - this is from another user

you will have to contact support and raise a ticket by using this link and they will help you out. be sure to use the email that you registered with, so that they can connect to your records quickly. 

good luck.

des

We've had a couple of users reporting this lately. @Mariana, can you please talk to the product team and figure out if there's anything wrong with this process? Thanks 🙏

Hello everyone! 

For those who aren't able to find the button to cancel the plan, I've shared it here: 

In fact, it seems there are a few accounts impacted by a temporary glitch and after following this process, the page doesn't load (my account included). Be assured this has been raised to the relevant team and we'll keep you all updated about the fix. 

In the meantime, if you do have issues when trying to cancel the account, follow the advice from @john.desborough and get in touch with the support team. Please make sure you share that you aren't able to cancel your plan and they'll be able to do that on your behalf. 

Let me know if you have further questions and I'll be happy to clarify them. Talk soon! =) 

I have the same problem answer it is urgent 

@BDA - have responded to you in your other post