How can I refund and cancel a subscription I got just now? | Community
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How can I refund and cancel a subscription I got just now?


I have just found that I forgot to cancel the subscribtion of “Plus 1 Plan yearly”, and have been charged by “May 23, 2022”, that’s a huge cost for me. Is there ways that I could cancel it and get the money back? Many thanks.

Best answer by Gabi Amaral

Hey @godfreyt! Welcome to the community!

I believe the best way to solve this issue is to contact our billing team from your account email here to see what they can do to help you. 

Let us know how it goes, hoping you can get this sorted as soon as possible. 🙏🏼

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6 replies

Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • Answer
  • June 20, 2022

Hey @godfreyt! Welcome to the community!

I believe the best way to solve this issue is to contact our billing team from your account email here to see what they can do to help you. 

Let us know how it goes, hoping you can get this sorted as soon as possible. 🙏🏼


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • June 28, 2022

Hi @godfreyt were you able to reach our support team? Let us know!


  • Navigating the Land
  • 2 replies
  • June 28, 2022

Hi, I am looking to get a refund. I signed up for Typeform to test it out and it charged me before I was able to cancel the account! Help!

I love typeform, but the paid plans are more than I need. This is a big expense for me, so I could use some help. 

 

 


  • Navigating the Land
  • 2 replies
  • June 28, 2022

Can someone share the email to talk to someone about billing/refunds? The link provided above does not work. 


john.desborough
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  • Certified Partner & Champion
  • 5319 replies
  • June 28, 2022

@YepItsMe - if you are logged into your account, this link here should work .. 

at least it worked for me yesterday.. and seems to be live and working today.. 

 

des


  • Author
  • Explorer
  • 1 reply
  • June 29, 2022

​​​Hi. @Liz ,

Yes, I have reached the support term. Thanks.