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How can I refund and change a subscription?

  • 7 May 2024
  • 1 reply
  • 14 views

I was trying to register for a one month only subscription because I would only use Typeform for 1 WEEK. But I mistook to pay for an entire YEAR of Typeform.

 

Please help me to refund it. I just wanted monthly payment but now my bank is almost empty. I'm poor university student so I don't have a capacity to pay it. Could you change my account Yearly paying to monthly paying and let me get a refund about other months subscription fee?

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Best answer by Liz 8 May 2024, 03:48

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Userlevel 7
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Hi @Lim seohyeon Thanks for stopping by the community and sorry for the billing troubles. Since we don’t have access to your account here in the community, you will need to contact our billing team here, if you haven’t already. 

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