Answered

How do I chat with typeform?

  • 27 April 2022
  • 9 replies
  • 376 views
G
Userlevel 3
Badge +2
  1. I am logged into my typeform account and select help center. Link to https://help.typeform.com/hc/en-us
  2. I get logged out and at the buttom I find 

    Still got questions?

    Feel free to contact us or ask the Community.

    Got a Business or Premium plan? Log in to use Live Chat. link to: https://admin.typeform.com/login

  3. I log in and get back to where I started. A classic loop. Thats brilliant and entertaining.

But how do I chat with typeform?

Thanks

icon

Best answer by john.desborough 28 April 2022, 21:54

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9 replies

Gabriel
Rank
Badge +5

Hey @guidowalter thanks for posting! I believe what you're seeing is the new Help Hub. Also accesible here https://www.typeform.com/help/

Regarding step 2, you were not logged out, but the button that says 'Log In' at the top will make you think you're. I know, our bad! 

What plan are you on? You should be able to access chat from the Typeform builder if you have the right plan? 

"If you think you are too small to make a difference, try sleeping with a mosquito".
Gabriel
Rank
Badge +5

Spoke to the team about this and they clarified how to reach out to support via chat. 

If you hover over the Log In CTA, you should see the the instructions below 

 

Like so 

 

Can you see this @guidowalter ? 

"If you think you are too small to make a difference, try sleeping with a mosquito".
G
Userlevel 3
Badge +2

In my account I do not see the option.
Below a screenshot.

I get to experience the fun and joy of a loop instead.

john.desborough
Userlevel 7
Badge +6

@guidowalter - Live chat is available if you are on the Business-level plan. if you are not on that plan, it won’t be available to you. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
G
Userlevel 3
Badge +2

ok

Gabriel
Rank
Badge +5

It's as John said, chat is only available to certain plans. What do you need help with anyways? You can try asking here in the community or creating a support ticket. See below how:

 

"If you think you are too small to make a difference, try sleeping with a mosquito".
A

This is absolutely insane.   I am on the basic plan and need to upgrade because I am out of response limits.  I am receiving an error on the billing page and can’t upgrade. Yet, Livechat isn’t available to livechat to help me upgrade (or receive phone call - I don’t see a number anywhere) because of the plan I’m on.  Do you see the loop of insanity I’m in?  Why are you so inaccessible to your customers?  You’d think you’d want to be available to speak with someone who is looking to pay you to use your services!  I am MAJORLY regretting using Typeform and WILL NEVER use them after this event is over.  This is absolutely insane.

S

I am in a similar situation as the above individual. I am running into some issues, and I want to resolve those before I upgrade it.

Grace
Rank
Userlevel 7
Badge +5

Hi @SocialCommittee I answered you over on your other post - the support team will for sure get back in touch with you but we can double check your ticket has landed in the meantime

If cauliflower can become pizza, you my friend can do anything

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