How long it take to change a plan? | Community
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How long it take to change a plan?

  • December 1, 2021
  • 5 replies
  • 112 views
L

2 hours ago I started a survey. Surprisingly I got a lot of responses. Accessible limits decreased every minute. So, I opened the “Billing” section and made an upgrade. And got... nothing. “Plan change pending”. I even can’t change the text on an inactive form to explain the situation for users. Uncomfortable situation… Does anyone know, how long the upgrading is?

Looks like Typeform isn't the best solution for cases where your responses quantities are unpredictable

 

Best answer by Liz

Hi @legleb Thanks for stopping by the community. Most likely you are seeing this because you’re in the middle of a billing cycle, but it would be better to contact support directly from your account email here in this case. They have access to your account and billing and can help answer this for you. 

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    5 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
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    • Answer
    • December 1, 2021

    Hi @legleb Thanks for stopping by the community. Most likely you are seeing this because you’re in the middle of a billing cycle, but it would be better to contact support directly from your account email here in this case. They have access to your account and billing and can help answer this for you. 

    Life is a series of awkward moments separated by snacks.
    john.desborough
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    • john.desborough
      john.desborough
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    • Esfera
    • Navigating the Land
    • 2 replies
    • January 26, 2022

    Hi @legleb, how do you do?

    I have the same problem with my plan change. How you solved this problem?

    Thanks!

     

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14854 replies
    • January 26, 2022

    Hi @Esfera Our billing team is going to be the best support to help with your account. You can contact them from your account email here.

    Life is a series of awkward moments separated by snacks.
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      Esfera
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    • legleb
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    • January 27, 2022
    Esfera wrote:

    Hi @legleb, how do you do?

    I have the same problem with my plan change. How you solved this problem?

    Thanks!

     

    The source of the problem was in misunderstanding of how tariffs work. Our plan was yearly. After we upgraded to a higher yearly tier, the survey started working. The whole situation was big stress...

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14854 replies
    • January 27, 2022

    Hi @legleb sorry to hear about the stress, but glad the billing team was able to get it sorted for you! Let us know if there’s anything else we can help answer. :grinning:

    Life is a series of awkward moments separated by snacks.

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