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How to unsubscribe ?

  • October 19, 2021
  • 6 replies
  • 298 views
A

Hi, I would like to unsubscribe. What do I have to do to unsubscribe ? 

Best answer by Liz

Hi @Adammm  Happy Tuesday! If you’re looking to cancel your account, you can follow the steps mentioned here. 

Though, if you’re looking to unsubscribe from our marketing emails, you’ll find the ‘unsubscribe’ button at the bottom of the email to remove yourself. 

I hope this helps!

    6 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • Answer
    • October 19, 2021

    Hi @Adammm  Happy Tuesday! If you’re looking to cancel your account, you can follow the steps mentioned here. 

    Though, if you’re looking to unsubscribe from our marketing emails, you’ll find the ‘unsubscribe’ button at the bottom of the email to remove yourself. 

    I hope this helps!

    Life is a series of awkward moments separated by snacks.
    A
    • Adammm
    • Author
    • Explorer
    • November 4, 2021

    I unsubscribed few weeks ago, and I just received a bill. I forgot that we have to take screenshots with companies like you

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • November 4, 2021

    Hi @Adammm Sorry to hear about any issues with cancelling your account. It sounds like the cancelling process wasn’t fully completed, but we can help with this. :grinning: I escalated this to the billing team, so if you don’t receive a reply today, let me know! I’ll follow up with them. 

    Life is a series of awkward moments separated by snacks.
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • November 5, 2021

    Hi again, @Adammm ! I wanted to follow up as our support team let me know that they helped you cancel your account and refunded you. :grin: If there’s anything else we can help with, please let us know!

    Life is a series of awkward moments separated by snacks.
    john.desborough
    P

    The unsubscribe button in your email does not work. I can’t unsubscribe the newsletter.

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • March 2, 2023

    Hi @produkt-feedback What happens when you click the button? Could you share a video? 

    Life is a series of awkward moments separated by snacks.

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