I cannot downgrade my account, the change plan button is disabled

  • 8 January 2022
  • 2 replies



i am following this article to downgrade my paid account to a free account


i am unable to do that since the change plan button in my account settings page under plan and billing is disabled 


Best answer by Gabi Amaral 10 January 2022, 11:14

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2 replies

Userlevel 7
Badge +5

Hello @Nishib:wave_tone2:

I'm sorry this is not working for you! I recommend you contact our lovely Support team directly. Get in touch with them over here. Our billing team will help you as soon as possible! Make sure to include as many details as you can (screenshots, for example, are always very helpful!). 

Wishing you a great week! :blue_heart:

Userlevel 7
Badge +5

Hi @Nishib Was the billing team able to help? Let us know if so!