I have an issue that has been going on and putting my business on hold for nearly 3 weeks now. 2 forms disappeared, now I’ve found that 2 forms have logic that is no longer working and was as recently as last week. I have tweeted, emailed, EVERYTHING - I saw there is live chat if you upgrade to the business plan - so I did that...I followed the instructions on where to find live chat - its not an option in my account. I NEED TO SPEAK TO SOMEONE OR CHAT - whatever - to get this addressed TODAY. This is an absolute complete stop for me in my business - if I have pay for priority support or there is something I need to do to get this resolved PLEASE LET ME KNOW. I just want help so this can work again PLEASE PLEASE PLEASE
Thank you John - I saw and tried that - its not there and i purposely upgraded for that reason...
Hi
This topic explain how to contact support, remember to use your Typeform account email
What email address did you write to?
Hi
Since they’re looking into the bug for you, the best thing to do is to continue to reply in the thread you already have open with them.
Hi I am on with support now you can close or delete this if you want - thx!
Ah glad to hear! Thanks for letting us know,
I am having the exact same issue and can’t access the email associated with the account, unfortunately, but I don’t have the live chat option in my pro account either….I do need to speak with support somehow - can anybody assist me on this?
Hi
Hey
I thought the Pro plan just changed it’s name to Business. Does the Pro plan not include chat support?
If not, is there no other way to contact support if I don’t have access to the email associated with my account? I have filled out the request to be contacted by support and/or sales with my business email: kody@pointsurconsulting.com a few times.
Thanks!
I’m highly motivated and I need minimal support here, just need to talk to someone!
I need to speak with support! You have charged me incorrectly
des
Thanks - is there a tel number or live chat?
Is any admin receiving these messages!?
Hi
Hello- We are trying to upgrade our plan to basic to plus. I inputted in my credit card details but we are still stuck on the basic plan - I need to speak to someone to understand if paymwnt has been successful and how / when we will be upgraded?
Thanks
Hi
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