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I NEED TO SPEAK WITH SUPPORT

R

I have an issue that has been going on and putting my business on hold for nearly 3 weeks now. 2 forms disappeared, now I’ve found that 2 forms have logic that is no longer working and was as recently as last week. I have tweeted, emailed, EVERYTHING - I saw there is live chat if you upgrade to the business plan - so I did that...I followed the instructions on where to find live chat - its not an option in my account. I NEED TO SPEAK TO SOMEONE OR CHAT - whatever - to get this addressed TODAY. This is an absolute complete stop for me in my business - if I have pay for priority support or there is something I need to do to get this resolved PLEASE LET ME KNOW. I just want help so this can work again PLEASE PLEASE PLEASE

Best answer by Gabriel

Hi @Rene Stark , I assume you have contacted support, if so I should be able to find your correspondence. 

This topic explain how to contact support, remember to use your Typeform account email

 

https://community.typeform.com/how-to-use-our-community-36/how-to-contact-typeform-support-3341

 

What email address did you write to? 

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    john.desborough
    Forum|alt.badge.img+6

    @Rene Stark - if you are on the Business plan, if you go into your Profile then Settings you will see Live Chat as an option - that’s how i access it.. 

     

     

     

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    R

    Thank you John - I saw and tried that - its not there and i purposely upgraded for  that reason...

    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    Gabriel
    Ex–Typefomer
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    • Gabriel
    • Community Team
    • May 3, 2022

    Hi @Rene Stark , I assume you have contacted support, if so I should be able to find your correspondence. 

    This topic explain how to contact support, remember to use your Typeform account email

     

    https://community.typeform.com/how-to-use-our-community-36/how-to-contact-typeform-support-3341

     

    What email address did you write to? 

    "If you think you are too small to make a difference, try sleeping with a mosquito".
    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • May 3, 2022

    Hi @Rene Stark I talked to our support team, and they let me know they’ve been communicating with you in your ticket since early May about the below topic. 

    https://community.typeform.com/typeform-developers-44/two-of-my-typeforms-have-completely-disappeared-from-my-account-5465

    Since they’re looking into the bug for you, the best thing to do is to continue to reply in the thread you already have open with them. 

    Life is a series of awkward moments separated by snacks.
    R

    Hi I am on with support now you can close or delete this if you want - thx!

    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • May 3, 2022

    Ah glad to hear! Thanks for letting us know, @Rene Stark ! 😀

    Life is a series of awkward moments separated by snacks.
    P
    Forum|alt.badge.img

    I am having the exact same issue and can’t access the email associated with the account, unfortunately, but I don’t have the live chat option in my pro account either….I do need to speak with support somehow - can anybody assist me on this?

    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • July 19, 2022

    Hi @pantry support The post below has more information on how to contact our support team. 😀

    https://community.typeform.com/how-to-use-our-community-36/how-to-contact-typeform-support-3341

     

    Life is a series of awkward moments separated by snacks.
    P
    Forum|alt.badge.img

    Hey @Liz, thanks for info!

    I thought the Pro plan just changed it’s name to Business. Does the Pro plan not include chat support?

    If not, is there no other way to contact support if I don’t have access to the email associated with my account? I have filled out the request to be contacted by support and/or sales with my business email: kody@pointsurconsulting.com a few times. 

    Thanks!

    I’m highly motivated and I need minimal support here, just need to talk to someone!

    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    S
    • Scotty123
    • Navigating the Land
    • February 20, 2023

    I need to speak with support! You have charged me incorrectly

    john.desborough
    Forum|alt.badge.img+6

    @Scotty123 - you’ll need to raise a support ticket to get in touch with the Billing folks - here’s the lnk 

     

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    S
    • Scotty123
    • Navigating the Land
    • February 20, 2023

    Thanks - is there a tel number or live chat?

     

    S
    • Scotty123
    • Navigating the Land
    • February 20, 2023

    Is any admin receiving these messages!?

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • February 20, 2023

    Hi @Scotty123 Sorry to hear you’re having account issues, there isn’t a phone number but if you follow the link that @john.desborough shared you’ll be able to create a ticket for the billing team who will assist you

    If cauliflower can become pizza, you my friend can do anything
    B
    • Bellowing
    • Navigating the Land
    • August 28, 2024

    Hello- We are trying to upgrade our plan to basic to plus. I inputted in my credit card details but we are still stuck on the basic plan - I need to speak to someone to understand if paymwnt has been successful and how / when we will be upgraded?

     

    Thanks

    Grace
    Community Team
    Forum|alt.badge.img+5
    • Grace
    • Community Advocate
    • August 28, 2024

    Hi @Bellowing it can take a bit of time for the upgrade to process, I would recommend reaching out to the billing team via this link if you’re concerned it hasn’t worked 🙏

    If cauliflower can become pizza, you my friend can do anything
    Liz
    1 person likes this
    • Liz
      Liz

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