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Question

i was charged without any confirmation nor did i choose a plan

  • 3 June 2024
  • 2 replies
  • 20 views

I am reaching out to share a concerning experience I've recently had and to seek advice on how to proceed.

I recently noticed a charge from Typeform on my bank statement. This was surprising as I did not agree to any transactions, nor did I choose or upgrade to a paid plan.

Upon discovering the charge, I promptly contacted Typeform support seeking clarification and a potential refund, but unfortunately, I have not yet received any response. This lack of communication has left me in a difficult position, unsure of the next steps to take to resolve this issue.

Has anyone here experienced something similar? How was it resolved? Any advice on how I can ensure this matter is addressed would be greatly appreciated. Thank you in advance for your help and support.

2 replies

Userlevel 7
Badge +5

Hi @this200094 Our support team let me know that they replied to your email today. Can you confirm that you received this reply? 

Userlevel 7
Badge +5

Hi @this200094 just checking in to make sure you received the reply from our support team? 

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