Nobody answers email requests, can’t find the live chat
Best answer by Grace
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Userlevel 7
+5
Hi
Our support team definitely answer emails, when did you submit your ticket? We can check in to make sure it’s in the queue.
Live chat is available on business plans and above, you should find the option for it under Settings in your Typeform account.
I have been emailing customer support for DAYS with only the automated response, so NO, nobody has responded to me. Again, we are a CAT RESCUE NONPROFIT trying to upgrade and get the promised 40% nonprofit discount. I upgraded and paid the $290 thinking that would gain access to chat, but NO. So now I either get the discount refunded, or I AM DONE WITH TYPEFORM ALTOGETHER. The customer service is beyond horrible. The only way I could get any kind of response from ANYONE is through this community forum, WTF?????????
Account is: furryfriendlies@gmail.com
My personal email is genesegal@gmx.com
Maybe someone should look into it???
Still no answer either from you or from billing regarding my requested discount code for the upgrade.
Userlevel 7
+5
Hi
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