Skip to main content
Answer

Monthly plan

  • November 26, 2021
  • 2 replies
  • 51 views
B
Forum|alt.badge.img+1

Hi, 

We are on a monthly business plan and wanted to check that this is a direct debit that will continue until we choose to cancel the plan?

 

Thanks,

Best answer by Liz

Hi @bella.moore Apologies for the delay here! Hopefully you were able to reach the billing team, but if not, your account will auto-renew until you choose to cancel. This means that the monthly or yearly charged will be processed each billing cycle automatically from the card on your account. 

I hope this helps! 

    B

    2 replies

    john.desborough
    Forum|alt.badge.img+6
    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • November 26, 2021

    @bella.moore - you should direct all billing inquiries to support/help desk at this link. 

    The Community folks can’t help you with this.. 

     

    cheers

     

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    B
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • Answer
    • December 3, 2021

    Hi @bella.moore Apologies for the delay here! Hopefully you were able to reach the billing team, but if not, your account will auto-renew until you choose to cancel. This means that the monthly or yearly charged will be processed each billing cycle automatically from the card on your account. 

    I hope this helps! 

    Life is a series of awkward moments separated by snacks.

    Still need help?

    Don't be shy and ask the community.

    Ask your question here!
    Community T&Cs Accessibility statement