Skip to main content

Moving from annual to monthly subscription

  • December 21, 2021
  • 3 replies
  • 52 views
C

I want to change my subscription so I can just be charged monthly rather than all at once, but it wont let me @Liz . Sent in a support ticket a couple hours ago, but haven’t heard anything. Can’t edit or cancel the outstanding invoice either

 

    3 replies

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • December 21, 2021

    Hi @camlachance The best thing to do would be to wait for the response from our support team because they’ll be able to look at the error in the backend for you. 

    Life is a series of awkward moments separated by snacks.
    B
    • BIBI Antwerpen
    • Navigating the Land
    • January 31, 2022

    Hi, we expiernce the same problem, what was the solution? @Jen Urbann or @camlachance 

    Gabriel
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Gabriel
    • Community Team
    • January 31, 2022

    Hi, we expiernce the same problem, what was the solution? @Jen Urbann or @camlachance 

     

    Hello @BIBI Antwerpen and welcome! 

    I created a new thread for this conversation to keep things more organized. 

    Have you contacted the support team at all? They’re the ones able to look into this for you. 

    "If you think you are too small to make a difference, try sleeping with a mosquito".
    Liz

    Still need help?

    Don't be shy and ask the community.

    Ask your question here!
    Community T&Cs Accessibility statement