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Need to Have My Accounts Merged

A
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Hi, 

Have sent this request to Support a few days back and have not heard from them since. 

 

When I went to upgrade my account, I didn’t realise that my new test account was actually being upgraded. 

 

So what I would like to do is have my paid account merged with my old account with the new Typeforms that have been created. 

 

The new account throws us off our VideoAsk account as well and does not allow us to login without the old account. 

 

Appreciate the help. 

 

Thanking you,

 

Aftab.

 

PS: Just for my information - is this the only avenue for support going forward?

Best answer by Liz

Hi @aftab Thanks for stopping by the community! Our support team has let me know they’ve been corresponding with you via email already. Let us know if you’re not receiving any of those emails!

As for merging accounts, this isn’t directly possible, but our support team can help you move forms from one account to another. 

If you have any questions in the meantime, please let me know. :grinning:

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    5 replies

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • July 8, 2021

    Hi @aftab Thanks for stopping by the community! Our support team has let me know they’ve been corresponding with you via email already. Let us know if you’re not receiving any of those emails!

    As for merging accounts, this isn’t directly possible, but our support team can help you move forms from one account to another. 

    If you have any questions in the meantime, please let me know. :grinning:

    Life is a series of awkward moments separated by snacks.
    john.desborough
    1 person likes this
    • john.desborough
      john.desborough
    A
    Forum|alt.badge.img+2
    • aftab
    • Author
    • Explorer
    • 21 replies
    • July 8, 2021

    Hi @Liz 

     

    Selena is looking into it. 

     

    Thank you. 

     

    Aftab

    S
    • saragerard
    • Navigating the Land
    • 1 reply
    • July 9, 2021

    hey there. I have the same situation and would like to have a workspace moved over to a colleagues account. Can you help?

    Thanks

    Liz
    1 person likes this
    • Liz
      Liz
    john.desborough
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    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • 5359 replies
    • July 9, 2021

    @saragerard - best thing to do is to submit a support ticket at this link

    they are the folks who have to do this type of transaction. 

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    S
    1 person likes this
    • S
      saragerard
    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • July 9, 2021

    Glad to hear, @aftab ! Thanks for the update. 

    Life is a series of awkward moments separated by snacks.
    john.desborough
    1 person likes this
    • john.desborough
      john.desborough

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