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Not receiving 2FA code to login


Our staff has be trying to login in for the last few months, but I have not been getting the verification code to login to the business account. And since we cannot login we cannot access the Live Chat for assistance. We tried the support emails but only receive automated responses and no actual help. The payment to our subscription will be affected if we cannot login. HELP

Best answer by Liz

Hi @Kitty_Vince Our support team let us know that they received a ticket from you earlier this morning. They will respond back to you about that ticket, so keep an eye on your inbox! 

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Liz
Community Team
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  • Tech Community Advocate
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  • August 22, 2023

Hi @Kitty_Vince Our support team let us know that they received a ticket from you earlier this morning. They will respond back to you about that ticket, so keep an eye on your inbox! 


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  • August 24, 2023

Hi Liz, 

Still have not received a response from support and its been 2 days. I have not been able to login to access the business account and we wanted to upgrade our subscription, but it is not possible . Can you assist , it is very URGENT.


Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • August 24, 2023

Hi @Kitty_Vince I’ve given the support team a nudge for you!


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