Not receiving emails from Typeform, can't update email | Community
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Not receiving emails from Typeform, can't update email

J

Recently, I had to switch to a new email, so the original email I signed up with Typeform is no longer active. I tried to go to “settings” to change the email to the new one, however it will not allow to me since my Typeform was linked via socials, and I cannot set up a password since I am no longer receiving any emails.

 

I emailed Typeform regarding this issue and informed them to respond to my concern to my NEW email (not the one I signed up with), but I have not heard back for several weeks. I’m assuming they have been trying to email my old account.

 

I would like help with this please, as I’m not receiving any notifications or any updates!

    5 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15012 replies
    • July 24, 2023

    Hi @juliaashley23 Happy Monday! So sorry for the trouble logging into your account. :\ Do you mind sending me the email address you contacted support with via DM? I’ll ping the billing team to see what the status is with your ticket. 

    Life is a series of awkward moments separated by snacks.
    Rachele Watson

    Hi i am having similar issue above.  new account and am not getting any emails when i go to reset password.  I need someone to reach out please!  email on file should be service@porterfieldfamilychiropractic.com 

     

    I have tried get support, keep getting redirected to log in, but can’t log it, what I had as my video ask password not the same…  Ugh...so frustrating when you can reach a person these days.  

     

    Rachele

    Ibrahim masudi
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    Hi @Liz, Hi everyone I'm back again and have same issued with email i can't get feedback on update  typeform.

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15012 replies
    • July 28, 2023

    Hi @Rachele Watson Our support team responded to your inquiry yesterday - did you receive their reply? 

    @Ibrahim masudi Do you have self-notifications set up on your form using our follow ups feature? If so, do you mind sending a screenshot of what you have set up? Thanks!

    Life is a series of awkward moments separated by snacks.
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2682 replies
    • August 2, 2023

    Hey @Rachele Watson keep us posted on whether you received the reply from the support team 🙏

    @Ibrahim masudi do you have any more information to share so we can look into this for you?

    If cauliflower can become pizza, you my friend can do anything

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