Our account is cancelled due to a not paid invoice, but the invoice is paid.. | Community
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Our account is cancelled due to a not paid invoice, but the invoice is paid..


We got an email this Saturday that our account got cancelled due to a not paid invoice, but on our side the invoice seems to be paid. This is a really big issue because we have forms that we still use on the account… 

Best answer by john.desborough

@MaritMaxwell - contact the Typeform Billing team by raising a ticket at this link. That is the official support channel to get to Billing. 

 

des

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john.desborough
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  • August 14, 2023

@MaritMaxwell - contact the Typeform Billing team by raising a ticket at this link. That is the official support channel to get to Billing. 

 

des


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  • August 14, 2023

Thanks a lot John! Do you know how long it normally takes to get back to us?


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