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Answered

Payed for Plus plan but still not upgraded – URGENT

  • Apr 12, 2024 9:15 AM UTC
  • 8 replies
  • 147 views

Hi, we tried to upgrade to the Business plan a month ago but for some reason that didn’t go through. We discovered this yesterday, that our response limit was down to 10 a month, which affects our business big time. 

We have e-mailed Typeform about this. Since we desperately need this to work we upgraded AGAIN, with another card, to the Plus plan. 

The payment went through, and the FAQ says the plan should be activated immediately, but no. No Plus plan in sight, just the Free plan – still. 

Please respond to our e-mail about this, this affects our daily business and we have now paid you twice for nothing in return. 

Best answer by Liz

Hi @skanstull Thanks for reaching out and apologies for the trouble with your upgrade. 

Since we don’t have access to your account or billing in the community, our support team is going to be your best contact for issues like this. 

They have confirmed that they received your email and will get back to you as soon as they can. 

If you have any non-billing questions in the meantime, we’ll be happy to help with those here in the community. 

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    8 replies

    • mrcdenadai
    • Navigating the Land
    • Apr 12, 2024 9:58 AM UTC

    Hi everyone, i update my plan but i still see it as a free one. Does anyone knows how long it will take to get updated after the payment?

     

    • Gaultier
    • Navigating the Land
    • Apr 12, 2024 10:02 AM UTC

    Hi,

    I paid 66€ to get the Plus plan. When will my plan will be updated ? I’m still on free mode.

    Hurry up please

    Best regards

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • Answer
    • Apr 12, 2024 7:32 PM UTC

    Hi @skanstull Thanks for reaching out and apologies for the trouble with your upgrade. 

    Since we don’t have access to your account or billing in the community, our support team is going to be your best contact for issues like this. 

    They have confirmed that they received your email and will get back to you as soon as they can. 

    If you have any non-billing questions in the meantime, we’ll be happy to help with those here in the community. 

    Life is a series of awkward moments separated by snacks.
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • Apr 12, 2024 7:48 PM UTC

    Hi @mrcdenadai and @Gaultier I’ve added your posts here which have more information on who to contact about any upgrade issues.

    Life is a series of awkward moments separated by snacks.
    • Jory
    • Navigating the Land
    • Jan 14, 2025 11:36 AM UTC

    Hello,

    I just susbcribed to Typeform Plus and it still says to upgrade the plan like i haven't paid

    my response results are not showing..

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • Jan 22, 2025 2:27 PM UTC

    Hi ​@Jory Oh gosh! Have you already received help from our support team? Let us know if not!

    Life is a series of awkward moments separated by snacks.
    • ffisolutions
    • Navigating the Land
    • Jan 23, 2025 4:03 PM UTC

    Seems to be an ongoing issue Typeform. I too upgraded and am unable to access the upgrade features. Have sent an email to support. Very unfortunate.

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • Jan 27, 2025 5:40 AM UTC

    Hi ​@ffisolutions Which features are you trying to access? And which plan have you upgraded to? 

    Life is a series of awkward moments separated by snacks.

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