Answered

Payed the Business Yearly Plan but still not upgraded

  • 6 February 2024
  • 4 replies
  • 60 views
O

Hello,

We payed the Business Yearly Plan a while ago but the Plan wasn’t upgraded and all my forms are now private! It’s very critical for me since my clients can’t submit the reponses.

Submitted several support tickets but still didn’t get any answer. Is there a phone number to contact you regarding the payments?

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Best answer by Liz 7 February 2024, 02:45

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4 replies

Liz
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Userlevel 7
Badge +5

Hi @Olha DI I’m afraid we don’t have phone support, but our support team has received your emails and will respond back to you via email. 

If you have any non-account related questions in the meantime, we’ll be happy to help answer those here!

Life is a series of awkward moments separated by snacks.
O

Hello @Liz 
Thanks for your quick feedback.
We’ve sent the first request on Friday 02/02/24 and still didn’t get any answer.
It’s impacting our external clients, could you please ping Support Team for our issue?

Liz
Rank
Userlevel 7
Badge +5

Hi @Olha DI Our support team let me know that they responded to your emails today - did you receive their responses? 

Life is a series of awkward moments separated by snacks.
Grace
Rank
Userlevel 7
Badge +5

Hey @Olha DI just checking in to make sure you received the communication from our support team? 

If cauliflower can become pizza, you my friend can do anything

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