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payment and account lost

  • 26 August 2022
  • 1 reply
  • 31 views

Hello Typeform Team,

I recently opened an account and already did a registration survey with people already using the Typeform survey. After a few days of being offline, I went to the Typeform website to log in and see the survey results, but I could not because the webpage asked me to sign up, as if it was my first time using Typeform. I later found an Typeform email on my contacto@lascasmexico.org address saying that I have to upgrade so I did and received a confirmation email but on my other gmail address. And I still cannot enter my Workspace to see my survey. I hope I can log in and see my survey because I will held an international event very soon and that my upgrade is for my correct account where I have made the survey. Please help.

 

Best regards,

 

Flavio

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Best answer by Liz 26 August 2022, 17:54

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Userlevel 7
Badge +5

Hi @lascasmexico The best thing to do would be to contact our support team here, as they have access to accounts and billing information. 

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