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Answered

Payment failing repeatedly

  • Mar 19, 2022 10:49 AM UTC
  • 4 replies
  • 92 views

My Payment failing repeatedly . Making payment from india

Indian government has stopped recurring payments.

you please send a direct payment link so i can make a payment

like you had sent previously

Best answer by john.desborough

@ratneshkjain  - you should raise a support ticket with the Typeform Helpdesk for the Billing dept to deal with… here is the link 

 

des

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      john.desborough
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      • john.desboroughCertified Partner
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      • Answer
      • Mar 19, 2022 2:04 PM UTC

      @ratneshkjain  - you should raise a support ticket with the Typeform Helpdesk for the Billing dept to deal with… here is the link 

       

      des

      If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
        Liz
        Ex–Typefomer
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        • Liz
        • Tech Community Advocate
        • Mar 25, 2022 3:04 PM UTC

        Hi @ratneshkjain Were you able to reach our support team? 

        Life is a series of awkward moments separated by snacks.
        • ratneshkjain
        • Author
        • Explorer
        • Mar 29, 2022 5:23 AM UTC

        Yes - but they could not help.

        I am also ok to convert in annual payment without recrurring.

        but they are unable to help.

        What are hey doing with other Indian customers

        This is a big problem and needs urgent attention

        Liz
        Ex–Typefomer
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        • Liz
        • Tech Community Advocate
        • Mar 29, 2022 5:53 PM UTC

        Hi @ratneshkjain I asked our support team about this, and they have mentioned that this is because your bank is denying the transaction. You will first need to contact the bank to approve the transaction before they can process it again. 

        Life is a series of awkward moments separated by snacks.

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