Answered

Payment failing repeatedly

  • 19 March 2022
  • 4 replies
  • 40 views
R

My Payment failing repeatedly . Making payment from india

Indian government has stopped recurring payments.

you please send a direct payment link so i can make a payment

like you had sent previously

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Best answer by john.desborough 19 March 2022, 15:04

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4 replies

john.desborough
Userlevel 7
Badge +6

@ratneshkjain  - you should raise a support ticket with the Typeform Helpdesk for the Billing dept to deal with… here is the link 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Rank
Userlevel 7
Badge +5

Hi @ratneshkjain Were you able to reach our support team? 

Life is a series of awkward moments separated by snacks.
R

Yes - but they could not help.

I am also ok to convert in annual payment without recrurring.

but they are unable to help.

What are hey doing with other Indian customers

This is a big problem and needs urgent attention

Liz
Rank
Userlevel 7
Badge +5

Hi @ratneshkjain I asked our support team about this, and they have mentioned that this is because your bank is denying the transaction. You will first need to contact the bank to approve the transaction before they can process it again. 

Life is a series of awkward moments separated by snacks.

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