Oi pessoal, espero que esteja tudo bem com vocês.
Assinei o typeform para um mês, meu formulário só recebeu perguntas por alguns dias.
Como fiz o plano mensal e não mais loguei, achei que não seria cobrado. Mas, infelizmente foi.
Como não utilizei, gostaria que o valor fosse estornado para o cartão por gentileza.
Agradeço a compreensão.
Best answer by Paulo
View originalHi guys, I hope everything is ok with you.
I subscribed to the typeform for a month, my form only received questions for a few days.
As I made the monthly plan and no longer logged in, I thought I would not be charged. But unfortunately it was.
As I did not use it, I would like the amount to be returned to the card, please.
Thanks for the comprehension.
Hi
Since the community language is English, I hope you don’t mind me translating your post and answering you in English.
To resolve payment related issues, I suggest that you contact Typeform support directly using the link below:
https://www.typeform.com/help/contact/
Hope it helps!
Hello there,
I wanted to try typefom for a christmas event and after the month paid cancel my suscription.
The thing is, when I paid I didn´t realize I was charged for the yearly subscription which is 260 dollars instead of the 25 dollars intended.
Please I need help in this matter beacause it´s an insane amount of money to be charging in one transaction.
I already requested a refund via email but I haven´t recieved any answer.
In advanced, thank you.
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