Skip to main content
Answered

Problem with billing

  • Jan 24, 2023 2:21 PM UTC
  • 1 reply
  • 167 views

Hey. 

I have a problem with biilling to get upgrade my account from free to basic. 

I am in checkout, and i have typed in my information, and then it dosent go through.  

it said: “We are unable to authenticate your payment method, please choose a different payment method and try again.” 

Thankful for some help. 

Best answer by Liz

Hi @hborsting You’ll want to contact our support team directly here since they have access to your account and billing. 😀

View original

1 reply

Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • Answer
  • Jan 24, 2023 7:49 PM UTC

Hi @hborsting You’ll want to contact our support team directly here since they have access to your account and billing. 😀