Typeform technical support response times

Hello, I woke up this morning to a customer notifying me that they submitted a form on my website this weekend. I did not receive an email notification of the form submission from Typeform, which I thought was odd. So I went to login and cannot use my existing credentials which are auto-saved in my browser. At that point I requested a password reset email, which never arrived. I also filled out a customer support ticket around 3 hours ago and have not received a reply. What is going on with my account? I need to access this customer information asap.

The primary email on my account is nick@boostrevenue.io

Still no response from technical support or anything. 

@nicholasmel - the support team will get to you in sequence of tickets received. all depends on how many they are handing at the time. 

des

Hi John, its currently been over 5 hours without a response from Typeform technical support. Is this standard?

@nicholasmel - depends on volumes, level of plan you have (prioritization of higher paid plans, for example), etc.. but yes it can take up to a day or so to get back to you.. 

Hi @nicholasmel Thanks for stopping by the community! Our support team responds to tickets in the order they’re received based on the plan type, so hang tight - someone will get back to you and help you get into your account. 😀

I’m waiting.

Still no response from Typeform, it’s been approximately 12 hours.

I have still not received a response and it has been 24 hours. 

Still no response……...

Typeform sucks.

Hi @nicholasmel Please continue to reply to that email, as that’s the best way to get help with your account as we don’t have access to accounts in the community here.