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Question

Typeform urls not working after changing plans

  • Nov 30, 2021 1:26 AM UTC
  • 9 replies
  • 198 views

keeps asking me to upgrade and eventually to mortgage my house!

9 replies

Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • Nov 30, 2021 4:21 PM UTC

Hi @notworking Can you share the URL of your form and a screenshot of the error message you’re seeing so we can better help you? 


  • Author
  • Explorer
  • Nov 30, 2021 5:14 PM UTC

https://www.typeform.com/private-typeform/?utm_source=typeform.com-17720636-plus&utm_medium=typeform&utm_content=typeform-private&utm_campaign=i4trLtZV

I must’ve upgraded/downgraded plans 15x in order to get it to work again. All because I did the 35% off Black Friday deal that I was flooded with advertising with. I think I’m now back to my original plan, no deal, and the Typeform not working. I couldn’t find that “publish” button either.


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • Nov 30, 2021 9:33 PM UTC

Hi @notworking Thanks! Can you send a screenshot of the error? The publish button can be found here: 

 


  • Author
  • Explorer
  • Nov 30, 2021 10:14 PM UTC
Its stuck on “trial” mode. And there’s no “publish” on the top right. Also, my plan is way less than the amount of responses per month. ALL BECAUSE I gave in to a Black Friday deal paying you guys annually, which I now don’t even have now

 


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • Nov 30, 2021 10:15 PM UTC

Hi @notworking Can you please send a screenshot of the error you receive when trying to publish the form? It should look similar to my one above. 


  • Author
  • Explorer
  • Dec 1, 2021 12:44 AM UTC


Everything is greyed out, and won’t let me click either of these options, including the X. This screen gets completely frozen and refreshing it doesn’t help.


  • Author
  • Explorer
  • Dec 1, 2021 3:46 PM UTC

hello?


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • Dec 1, 2021 4:57 PM UTC

Hi @notworking Can you please click the publish button? 

One thing to remember is that the community is peer-to-peer help and we can’t access your account. If this isn’t fixed by pressing ‘publish’, I would suggest you contact our support team and add a little video so they can see the problem ‘in action’. :grinning:

 


Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • Dec 9, 2021 2:51 PM UTC

Hey @notworking! I hope you're having a nice day! :wave_tone2:
I was just wondering if you were able to publish your form? If not, did you contact our Support team? We hope you were able to solve your issue! Wishing you a great day!