Unable to cancel subscription

  • 24 November 2023
  • 3 replies


We wanted to cancel our subscription and it was still possible when I logged in. I checked the FAQs and returned to the Billings & Payment section, maybe 10 minutes later maximum, but then I could not cancel anymore.  The credit card on the account is expired so we haven’t been charged. How to resolve this?

Why we cancelled: We did one survey all year. We liked your form, the issue is that we aren’t ready to integrate surveys into our customer outreach yet.

Thanks for your help,

Patricia @ASKA 


Best answer by Grace 27 November 2023, 10:14

View original

3 replies

Userlevel 7
Badge +5

Hi @ASKA sorry to hear you are wanting to cancel, but completely understand if it’s not the right time for you. 

If you haven’t already, you will need to submit a ticket to our billing support team via this link so they can assist you. 

Hopefully we see you back at Typeform again in the future! 😊

Hi Grace, thank for your reply and the link. Yes we hope to return when we have future survey needs. 🙂

Userlevel 7
Badge +5

Great stuff, and in the meantime let us know if there’s anything else we can help you with 🙌