Answered

UPGRADE IS IMPOSSIBLE

  • 14 December 2021
  • 6 replies
  • 101 views
J

Hello

 

I can't get a subscription. I have an error message.

 

Help please

 

Thanks in advance

 

Jennifer

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Best answer by sbmitchell 20 December 2021, 16:45

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6 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Jen Urbann Thanks for stopping by the community. Could you please send a screenshot of the error message? 

Life is a series of awkward moments separated by snacks.
S

The checkout screen never loads for me. Literally cant upgrade my account to a paid plan.

john.desborough
Userlevel 7
Badge +6

@sbmitchell - suggest you open a help ticket with the billing team at this link. 

 

cheers

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Gabriel
Rank
Badge +5

Let's us know if you get the support team to help with this @sbmitchell . Otherwise just give us a shout 🗣️

"If you think you are too small to make a difference, try sleeping with a mosquito".
S

I created another account and was able to upgrade. My old account kept failing with a 500 error via cha ching, if that helps. That being said, Ive just moved forward with another email and account because I couldnt get the other to work properly.

Liz
Rank
Userlevel 7
Badge +5

Hi @sbmitchell Thanks for circling back! Did you hear back from our support team to help you with the initial account? 

Life is a series of awkward moments separated by snacks.

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