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"You're not member of any organisation" message


Hello! I was using typeform for much time already and  now after Log in I’ve got this message. 

I have number of active questionnaires so this is very confusing :( 

 

 

Best answer by Gabi Amaral

Hello @Inna Mandarini , welcome to our Community! 👋🏼

This is definitely strange. I believe the best option for you to solve this is contacting our support team using this link. They will be able to take a look into your account  and check what's causing this. 

Hope you can solve it as soon as possible! Let us know if you have any other questions. Wishing you a great day! 😊

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4 replies

Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1776 replies
  • Answer
  • May 31, 2022

Hello @Inna Mandarini , welcome to our Community! 👋🏼

This is definitely strange. I believe the best option for you to solve this is contacting our support team using this link. They will be able to take a look into your account  and check what's causing this. 

Hope you can solve it as soon as possible! Let us know if you have any other questions. Wishing you a great day! 😊


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • 15035 replies
  • June 7, 2022

Hi @Inna Mandarini Were you able to reach our support team? Let us know if they solved the issue for you!


No, I wasn’t. But I found out the solution - I just have to pay the monthly payment :)

The thing is that all payments and billing information was linked to another email so I didn’t get the notifications.

 

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • 15035 replies
  • June 8, 2022

Oh, well glad it was an easy one to solve, @Inna Mandarini ! Thanks for letting us know. 😀