Prompted to 'verify account' when attempting to edit Email content for notifications

​@annie.m - raise a ticket with Typeform Support at this link

des

Is there any feedback on this? I’m having this issue too

Hi ​@tmharris2025 did you reach out to the support team yet? We don’t have access to accounts here in the Community so you will need to go via support for this one sorry 😥

I have the same issue, I can’t amend the subject line of a message and don’t have an option to verify. 

This is only happening on a new form I’ve created, old forms allow me to edit the subject line.

I can’t contact support I keep getting an error. 

Hi ​@Melanie B what’s the error that you’re getting when you try to contact support? Are you logged into your Typeform account while creating a ticket?

Hi ​@Grace 

When I go to help.typeform.com and click sign in: 

https://help.typeform.com/

I get this. I’m on Chrome but also had it in Edge

​@Melanie B - use this link which i just tested and it takes you to the support page. 

as ​@Grace mentioned, you will have to be logged into your typeform account. 

ds

Thanks for sharing a different link ​@john.desborough hopefully that one works ​@Melanie B? Have you tried deleting your cookies to see if that works for getting the Help link working again?

thanks so much for your help ​@Grace and ​@john.desborough 

Tried the link when logged in and get the same error and have tried deleting the cookies multiple times. 

Process is:

Follow link

Clear cookies

Get login screen

Login in

Send auth code

Add auth code

Login 

Get redirected to below:

Hey ​@Melanie B I’ve been chatting with the support team and ​@Laura Marco is going to DM you here in the Community to help.

We’re not sure why this error is occurring and don’t want you to be stuck in this loop!