Team, I changed my subdomain several months ago and now I want to change it back. When I try to change it back, it says that the subdomain is taken. The subdomain name is so unique to me that I cannot imagine that someone other than me is using it. It seems most likely that the custom subdomain is taken by me. How can I check? I didn’t see any way to actually get support.
Answered
Subdomain Taken -- by Me!
Best answer by BBBu
The simple answer is that the subdomain is actually taken. My subdomain wasn’t as unique as I thought! My typeforms that have been directing to that subdomain for over five years now get redirected to my new subdomain. There’s an additional step for my users because they get redirected to a new landing page first, but they can still get there. Typeform support was very helpful.
+6- Certified Partner & Champion
- 5328 replies
The simple answer is that the subdomain is actually taken. My subdomain wasn’t as unique as I thought! My typeforms that have been directing to that subdomain for over five years now get redirected to my new subdomain. There’s an additional step for my users because they get redirected to a new landing page first, but they can still get there. Typeform support was very helpful.
+6- Certified Partner & Champion
- 5328 replies
If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
+5You could also update the old link on your landing page with your new subdomain, that would remove a step for your users and definitively make the whole experience smoother :)
if your form is embedded the subdomain does not really matter as users don’t see it.
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