Hello,
I try to upgrade my plan and when eventually choose my plan I can’t proceed with the payment.
Im checking the box “I'm an EU-based business with a VAT number” however the system doesn’t recognize my VAT number at all. And I can’t proceed with payment unless I pay VAT in my order.
Best answer by Liz
Hi
+5
Dear Liz,
I sent two times my problem but unfortunately, noone has got back to me.
Eventually, I paid the VAT in order to manage to complete my order and publish my surveys.
+5Hi
If you don’t receive a response by tomorrow, let me know.
No unfortunately they can’t proceed fixing my issue, just to correct the system’s bug for future reference.
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I would suggest reaching out to our billing team directly for this one so they can see why you’re VAT number isn’t working. They can be contacted