Hello!
We wanted to cancel our subscription and it was still possible when I logged in. I checked the FAQs and returned to the Billings & Payment section, maybe 10 minutes later maximum, but then I could not cancel anymore. The credit card on the account is expired so we haven’t been charged. How to resolve this?
Why we cancelled: We did one survey all year. We liked your form, the issue is that we aren’t ready to integrate surveys into our customer outreach yet.
Thanks for your help,
Patricia
Best answer by Grace
Hi
If you haven’t already, you will need to submit a ticket to our billing support team via this link so they can assist you.
Hopefully we see you back at Typeform again in the future! 😊
+5Hi Grace, thank for your reply and the link. Yes we hope to return when we have future survey needs. 🙂
+5Great stuff, and in the meantime let us know if there’s anything else we can help you with 🙌
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