I’m facing an issue with the integration of Typeform on Intercom, when we send the form, the client only sees "ah-ha you've unlocked their secret" with a presentation of Typeform. Can you help me to solve this issue ?
Displayed on Client side:
Thank you !
Best answer by picsoungView original
I am also experiencing this issue. I think it must be a problem with the integrations between typeform and intercom
Sorry to see that you are facing issues with this integration.
Do you use custom links on you typeform by any chance?
ex: turn https://picsoung.typeform.com/to/KKS7qMpL
if that’s the case, I would recommend to re-add the form to your flow, that would probably solve the issue.
We isolated the issue and were able to provide a fix. You should not need to change anything on your existing flows.
I have the same probleme here, I am launching 2 typeforms with Intercom, on is working perfectly, for other one I have the “ah-ha you've unlocked their secret”
The one which is not working
Can you help us please
@picsoung ? :)
I am sorry to hear you are experiencing the same issue.
Did you reach out to our support team: firstname.lastname@example.org?
It’s easier to debug things like this, because we would need your intercom workspace id, the id for your typeform, and it’s probably better to not share those details publicly in a form.
Once we receive it, we can act on it and find where the bug is coming from ;)
Hi, same problem, I get a landing page when opening this url from a mobile. But other users get the survey. Why?