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Can I create a custom chat icon in pop-over embed mode?


Can I create a custom chat icon in pop-over embed mode?

 

I would like the button say “Report an Incident” for example instead of the default icon. 

Best answer by Liz

@worldzmine thank you! You could change the icon in the Design settings shown below: 

 

The downside is that the options only allow you to add an image, so it would be a bit difficult to add text into that image that’s legible.:( You could try using a symbol to represent what you’d like to say instead, if that works for you.

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Liz
Community Team
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  • Tech Community Advocate
  • 14604 replies
  • April 23, 2021

Hi @worldzmine thanks for stopping by! Would you mind sending a screenshot of which icon you’re referencing? I just want to be sure I send instructions for the correct icon you’d like!


  • Author
  • Explorer
  • 1 reply
  • April 26, 2021

 


Liz
Community Team
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  • Tech Community Advocate
  • 14604 replies
  • Answer
  • April 26, 2021

@worldzmine thank you! You could change the icon in the Design settings shown below: 

 

The downside is that the options only allow you to add an image, so it would be a bit difficult to add text into that image that’s legible.:( You could try using a symbol to represent what you’d like to say instead, if that works for you.


  • Explorer
  • 3 replies
  • August 4, 2021

Hello,

 

Is there some specifics about the image we can use to custom icon?

I’m trying to do it with the chat version and whatever size or format I try, the icon get blur on desktop version (but not on mobile :thinking:)

Here’s a screenshot of what I’m talking about 

 

Thank you for your answer!

 


picsoung
Typeform
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  • Developer Advocate @ Typeform
  • 384 replies
  • August 6, 2021

I feel @Jackie or @mathio would probably have an idea of the best resolution for custom icon 🤔


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  • Typeform
  • 30 replies
  • August 10, 2021

Hi @picsoung  @Selectra these are the dimensions of the custom icon:

54px / 54px → Desktop

24px / 24px → Mobile

I'd suggest to use 54px values as base size for your icon.


  • Explorer
  • 3 replies
  • September 2, 2021
Antonio wrote:

Hi @picsoung  @Selectra these are the dimensions of the custom icon:

54px / 54px → Desktop

24px / 24px → Mobile

I'd suggest to use 54px values as base size for your icon.

Thank you very much @Antonio :) 


Liz
Community Team
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  • Tech Community Advocate
  • 14604 replies
  • September 2, 2021

thank you, @Antonio !!


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