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Can I create a custom chat icon in pop-over embed mode?

  • 23 April 2021
  • 8 replies
  • 187 views

Can I create a custom chat icon in pop-over embed mode?

 

I would like the button say “Report an Incident” for example instead of the default icon. 

icon

Best answer by Liz 26 April 2021, 18:02

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8 replies

Userlevel 7
Badge +5

Hi @worldzmine thanks for stopping by! Would you mind sending a screenshot of which icon you’re referencing? I just want to be sure I send instructions for the correct icon you’d like!

 

Userlevel 7
Badge +5

@worldzmine thank you! You could change the icon in the Design settings shown below: 

 

The downside is that the options only allow you to add an image, so it would be a bit difficult to add text into that image that’s legible.:( You could try using a symbol to represent what you’d like to say instead, if that works for you.

Hello,

 

Is there some specifics about the image we can use to custom icon?

I’m trying to do it with the chat version and whatever size or format I try, the icon get blur on desktop version (but not on mobile :thinking:)

Here’s a screenshot of what I’m talking about 

 

Thank you for your answer!

 

Userlevel 7
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I feel @Jackie or @mathio would probably have an idea of the best resolution for custom icon 🤔

Userlevel 3
Badge +3

Hi @picsoung  @Selectra these are the dimensions of the custom icon:

54px / 54px → Desktop

24px / 24px → Mobile

I'd suggest to use 54px values as base size for your icon.

Hi @picsoung  @Selectra these are the dimensions of the custom icon:

54px / 54px → Desktop

24px / 24px → Mobile

I'd suggest to use 54px values as base size for your icon.

Thank you very much @Antonio :) 

Userlevel 7
Badge +5

thank you, @Antonio !!

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