I recently built a form and have shared it with 3 individuals to test. 2 out of the 3 individuals can access the form fine. however, one gets the “sorry, you can’t access this Typeform until creator says so” error message. the same individual only gets this message when they access the form on a laptop, it works fine on a phone.

i have also tested the form using multiple browsers and 2 different devices and it has always opened fine. 

i did read on another post that potentially sharing before publishing will cause this issue, and i believe this is something i may have done.

the form is open to new responses (i.e. not closed)

link to form here: https://innertemple.typeform.com/to/XLaz9gZ3#serial=xxxxx