Question

Cannot complete Credit Card information

  • 10 January 2023
  • 4 replies
  • 28 views

I am successfully using Stripe to collect registration fees. However, I have ONE customer who has said she cannot complete the cc form. She says it lets her put in her name but it won’t let her input her cc number, exp date, security code. I’ve had no issues from anyone else on this particular registration list. I contacted Stripe and they said it has to do with typeform. 

Any ideas?


4 replies

Userlevel 7
Badge +5

Hi @spoff Do you happen to know what browser/device they’re using and any screenshots of the issue? Thanks!

I don’t. I have asked her to send me a screenshot and Stripe suggested she clear cookies. I’m waiting for her to respond. 

Userlevel 7
Badge +5

Let us know if she’s still experiencing the issue after, @spoff !

Userlevel 7
Badge +5

Hey @spoff did you get any feedback on this one yet? 🤔

Reply