I recently got an email about the new feature that was supposed to be launched today: capturing the answer of a question embedded in an email directly so that the customer doesn’t need to press the submit button. This is very useful and certainly a welcome feature!
Now the day has come but there is no information about this to be found and based on my experiments it works like it always has.
Does anybody have any information about this? For what it’s worth, I’m not using the embed code as such but direct links with the “&answers” parameter in my email.
(I postponed launching one NPS campaign because of this, so I would like to know if this is still to be expected. If not, I will need to launch it with the old method since the holiday season is approaching.)
