Answered

Contact info, e-mail or phone are not set in other languages in the chat embebed option

  • 23 October 2022
  • 2 replies
  • 52 views
J

Hi guys

I guess there is a bug in the chat, for both “Contact info” and “Phone” or “E-mail” questions are not set in Spanish or other languages, that wouldn’t be a big problem but for the +1 instead of +34 or other country codes in the phone number input.

Is there anything I’m missing in the config or is it a bug? Thank you in advance. 

 

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Best answer by Liz 24 October 2022, 17:22

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Liz
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Userlevel 7
Badge +5

Hi @javierserer So I understand correctly, are you looking to have the default country code in the phone field in chat to be something other than +1? If so, we don’t have a way to change the default country at this time, but I can share this feedback with the product team. 

Life is a series of awkward moments separated by snacks.
Liz
Rank
Userlevel 7
Badge +5

Hi again, @javierserer  - I can confirm that it is a known issue that the contact field doesn’t translate into other languages. Though, I don’t have any information as to when/if this feature will be added. 

Life is a series of awkward moments separated by snacks.

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