Question

Embed videos on Windows

  • 15 March 2022
  • 8 replies
  • 60 views
K

Hi!

On Windows I can't see the videos embedded in a typeform in motion (on MAC I can). It can be verified in this example: https://historia-bolsalea.pagedemo.co/ where the welcome screen already contains one
(but I have tried different videos and ways to embed)

How can it be fixed?

Thanks a lot!

8 replies

Liz
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Userlevel 7
Badge +5

Hi @kmb Happy Tuesday! What browser are you testing on in Windows? 

Life is a series of awkward moments separated by snacks.
K

Hi Liz!

Chrome, Firefox, Edge and Brave (all updated)

Thanks a lot

Liz
Rank
Userlevel 7
Badge +5

Hi @kmb Thank you! I had one of our support team members test this out since they have a Windows computer, but they weren’t able to reproduce the issue. Do you happen to have anything on your browser or through your internet service provider that might be preventing the form from showing? (Such as a website block?)

Life is a series of awkward moments separated by snacks.
K 
Well, it's very strange because as far as I know I don't have anything that blocks it (I had recorded the following video from chrome in incognito, although the same thing happens with the rest of the browsers) but I've already checked with more people who can see it, like this I don't know what it could be...  Thanks!

 

 

Liz
Rank
Userlevel 7
Badge +5

Hi @kmb Is it only on your computer/browser so far where the issue is appearing? 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hey @kmb! Can you confirm the issue is only appearing on your computer? Looking forward to hearing back from you! 😁

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
K

Sorry! Yes, only on my computer 😥🤔

Liz
Rank
Userlevel 7
Badge +5

Hi @kmb Ah, definitely strange then! It might an issue only pertaining to your computer, but if you see it on any other browsers/computers, please let us know. 

Life is a series of awkward moments separated by snacks.

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