Question

error : An error ocurred while processing the media

  • 1 April 2021
  • 4 replies
  • 70 views

i tried to update background image at header or add new image it gives error “ An error occurred while processing the image “  i tried both ways by choosing image from gallery or uploaded new image but issue is still there.

can you please suggest why this is happening ? 


Thank you.


4 replies

Userlevel 7
Badge +5

Hi @resa thanks for stopping by! What browser are you using to edit the form on?

i’m using Chrome

Hi @resa thanks for stopping by! What browser are you using to edit the form on?

i’m using Chrome

Userlevel 7
Badge +5

Hi @resa Huh, that is odd. Do you mind sharing the URL of the form and the approximate time the error happened? I can have our support team see if there are any errors showing on the backend. 

Reply