Hi ​@Vlady ,

This may be because of a firewall that is blocking the connection.

Try running a traceroute to form.typeform.com and see where in your network does the problem exist.

Hi ​@Harsh,

That’s what I did. And this is the issue. 

Now, the question is How to change the form.typeform.com to XXXXXX.typeform.com to avoid this blocking.

Did you have a similar issue?

Hi ​@Harsh,

Our clients are facing the same issue, and they are using mobile devices so we can’t ask them to run traceroute.
What’s the alternative solution for that?

​@KinanAlMidani 

Give them this URL to try in the mobile:

https://form.typeform.com/to/XXXXXXX
where XXXXXXX is the Number that you can get from "Share the link" 

If the link is not opened, that means it is blocked.
You welcome.

I’m working on solution, i’ll keep you posted

I am having the same problem. Any of our Dubai clients cant access the form. I am in Dubai and having the same issue - unless I use a VPN and then it works. 

TOP Priority right here guys, all of our operations are shoot down !

No one can use Typeform in UAE properly (need VPN) 

UAE is TOP 1 place for digital business, it’s going to be a massive down for you guys if not solved asap as we companies would have no other choice going to find alternative solutions.

We are currently facing major issue in UAE and not being able to see typeform when using one of local ISP named DU. I need your help to do a test, I would like your team to give me one form which has a custom domain for me to do a test and see if it can solve and that could be an option to use it 

HI ​@maximegautier,

The issue is not only in UAE, our customers in Saudi Arabia are also facing the issue.

Working and solving 100% with CUSTOM DOMAIN - 

What do you mean?

Hey everyone, sorry to hear you’re experiencing these issues. I would recommend reaching out to our technical support team, if you haven’t already, via this link to get help troubleshooting this.