My typeform recently went down and is now saying “typeform is now closed” on multiple surveys.
I have checked the accessibility settings and upgraded the account just to be safe, but we haven’t reached our respondent limit.
Can anyone assist? Idk what else to try. Thank you!
Answered
HELP! Typeform says closed?
Best answer by Gabriel
Welcome to the Community
Normally this messages pops up when you reach your response limit or downgrade your account and your form includes features from a higher plan.
If this is isn't the case I recommend you get in touch with our always handy support team (using the Typeform admin e-mail). They will be able to identify the issue.
Check how to do so here : https://help.typeform.com/hc/en-us/articles/360060659492#h_01F5GH820586HRWYCZ0F26FPKP
Hope this gets resolved quickly.
Let us know how it goes!
+5Welcome to the Community
Normally this messages pops up when you reach your response limit or downgrade your account and your form includes features from a higher plan.
If this is isn't the case I recommend you get in touch with our always handy support team (using the Typeform admin e-mail). They will be able to identify the issue.
Check how to do so here : https://help.typeform.com/hc/en-us/articles/360060659492#h_01F5GH820586HRWYCZ0F26FPKP
Hope this gets resolved quickly.
Let us know how it goes!
"If you think you are too small to make a difference, try sleeping with a mosquito".
1 person likes this
Thank you! It turns out I wasn’t the “owner” of the account, so when I tried to upgrade the account, it accepted my payment, but it didn’t upgrade the account I wanted it to.
I’m not sure how to remedy this at this point, but thank you for your responsiveness.
+5I see! I think it's something for our billing team to look into. Please get in touch with them via the link I shared earlier.
Keep us posted!
"If you think you are too small to make a difference, try sleeping with a mosquito".
1 person likes this
Hi All! I was facing the same issue and going crazy.
The survey reached limit, I upgraded my account, but the link kept saying that the survey is closed. The access settings showed the form was still open.
The trick is to make a super minor change to any question in your survey (say add a blank space) and “Publish” it again. This opens up the form in the URL.
I hope it helps. It was stressful for me to send out the link to so many people, and get pings saying the survey is not working.
+5Hi
Life is a series of awkward moments separated by snacks.
1 person likes this
+5Happy you figure it out,
Hello everyone. I published a single Typeform this month and got 1 answer on that one. Why does it say that it’s closed even when I didn’t close it?
+5Hi
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