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How to track responses of different customer segments in a survey

  • 16 November 2022
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I am creating a customer survey that will be shared with different segments of customers (about 20 customer segments). The questions to be asked are same for all but the responses will vary by segment. I want to be able to analyze the overall response as well as track responses at a segment level. The parallel of this in SurveyMonkey is having multiple collector links, sharing a unique link with each segment, and then I can track the collector link code in the responses. Creating multiple surveys would be the tedious option. Can I create multiple links for the survey and then track the responses of each link in survey result? Is there a better alternative?

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Best answer by Liz 17 November 2022, 00:07

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Hi @anubhuti There isn’t a native way to create different links for the form, but you could use a solution like this with hidden fields. Would that work for you? 

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