I’ve been a paying USD 50 a month customer for years on the Plus plan but I’ve just downgraded to the basic plan and now two of my Typeforms have gone offline and I can’t figure out how to get them back online.
The issue seems to be that I used to have a redirect on Thank you page feature that’s not part of the Basic Plan. No worries, I’ve removed this, or at least I think I have! The feature has been moved recently it seems so perhaps the system is not recognising that I’ve removed it now.
When I go to publish the type forms I’m getting an "Your typeform uses one or more features not available in your plan" message that prevents me from publishing it.
This message is not informative and doesn’t tell me what I need to do to enable me to publish the type forms. Therefore, I’m stuck and can’t see how to resolve it.
There are no article that I can see in the Help centre that address this issue either.
So despite paying Typeform thousands of dollars over the years I can’t talk to anyone about this very basic request as there’s no help provided and instead I’m stuck posting here into the a customer community - where we do the company’s support job for them - to try and get an answer.
Any help would be appreciated - especially from Typeform’s support team! Cheers!
Best answer by LizView original