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I really have an emergency but I can't reach the support (no answer yet after 24 hours...)

  • 14 October 2023
  • 3 replies
  • 27 views

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I upgraded to the Plus plan immediately after paying $29 for the basic plan. So I paid extra $30 because the plus plan is $59. I have not been upgraded or even given an invoice yet my card was charged for that amount. Is this a scam or what?

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Best answer by Grace 16 October 2023, 11:10

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I upgraded to the Plus plan immediately after paying $29 for the basic plan. So I paid extra $30 because the plus plan is $59. I have not been upgraded or even given an invoice yet my card was charged for that amount. Is this a scam or what?. 

Userlevel 7
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Hi @William N. thanks for reaching out, we don’t have access to your account here in the community so you will need to wait for the support team to help you.

We can double check that they have received your ticket, so will do that now 🙏

I saw you have created a couple of posts for the same issue so I’m going to add them in here so we can keep track of this in one conversation.

Userlevel 7
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Hey @William N. I double checked and the support team have received your message and should be in touch.

Let us know if there’s anything else we can help with in the meantime.

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