Impossible to publish, after downgrading plan, because of features of superior plan

  • 23 November 2021
  • 1 reply

Hi there ! 

I was in the Business plan. Downgraded to Basic plan. Now my form cannot be published anymore because of features that can be used only on the Business plan. 

How can I find the features from the superior plan that make my form impossible to publish ? 

Thank you very much !



Best answer by Liz 23 November 2021, 20:15

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Userlevel 7
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Hi @Amina When downgrading your plan, you’ll need to remove the paid features on the form in order to publish it. When you try to publish the form, it should share a message with which features are in the form that need to be removed. 

Otherwise, you can view the features in your previous plan here

Hopefully this helps!