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Answered

Mob Dropdown Options appear White on White

  • May 5, 2026
  • 8 replies
  • 71 views
G

Anyone else got this issue?

My Published surveys work well on desktop but on mob, ALL dropdowns options on ALL published surveys appear as white font on white background - even though my background in Design is dark.

 

This used to work as I tested it 2 m months ago but at some point it stopped working.

 

Any ideas?

 

 

Best answer by Paz

Hi ​@GRACEPR 

We believe the issue is now fixed, as confirmed by our developers. Before we close it, could you please check on your side and confirm everything is working?

If it’s still not working, try an incognito/private window or clear your cache and cookies. If the problem continues, let us know and we’ll take another look.

Let us know how it goes!

    8 replies

    G
    • GRACEPR
    • Author
    • Explorer
    • May 5, 2026

    This is the same for Contact drop downs where users select Country!

     

     

    Grace
    Community Team
    Forum|alt.badge.img+5
    • Grace
    • Community Advocate
    • May 5, 2026

    Thanks so much for reporting ​@GRACEPR I just checked with the support team and this is a bug that our developers are aware of and currently working on a fix. Hopefully it will be resolved soon, but I will keep you posted with any updates! 

    If cauliflower can become pizza, you my friend can do anything
      P
      Typeform
      • Paz
      • Typeform
      • Answer
      • May 5, 2026

      Hi ​@GRACEPR 

      We believe the issue is now fixed, as confirmed by our developers. Before we close it, could you please check on your side and confirm everything is working?

      If it’s still not working, try an incognito/private window or clear your cache and cookies. If the problem continues, let us know and we’ll take another look.

      Let us know how it goes!

        G
        • GRACEPR
        • Author
        • Explorer
        • May 5, 2026

        Thanks! This is now tested and it works.

         

        Works for all drop downs + Contact > Country

         

         

          Grace
          Community Team
          Forum|alt.badge.img+5
          • Grace
          • Community Advocate
          • May 5, 2026

          Thanks for confirming ​@GRACEPR 😊

          If cauliflower can become pizza, you my friend can do anything
            E
            • emilytgh
            • Navigating the Land
            • June 3, 2026

            ​@Paz 
            Re-opening this thread as I’m having this same issue but with Chromebook users as of yesterday, June 2nd. All screens are showing white backgrounds and white text despite stylistic design. I see that the issue was resolved for mobile, but what about chrome os? Please advise!

             

              Grace
              Community Team
              Forum|alt.badge.img+5
              • Grace
              • Community Advocate
              • June 3, 2026

              Thanks for reporting ​@emilytgh I’m just checking what the issue is...

              If cauliflower can become pizza, you my friend can do anything
                Grace
                Community Team
                Forum|alt.badge.img+5
                • Grace
                • Community Advocate
                • June 3, 2026

                Hey ​@emilytgh we’re not sure this is the same issue, the team need to do some investigating would you mind reaching out to the Technical support team via this link so they can speak with you directly and find out what’s causing this? 

                If cauliflower can become pizza, you my friend can do anything

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